Providing good customer service is important for your business. And if you have an online business, meeting the customer becomes impossible. At such times, some customer service tools can help your business achieve customer recognition and in turn success.
Here are some tools that can help build better customer service:
1. Company common email inbox
You can have a common email inbox or a WhatsApp group where you can discuss with other team members how to improve customer care. Some customer queries can also be discussed and answered after a discussion.
2. Set a virtual call centre
Some call centre tools like five9, aircall, etc can give a feeling that customer is interacting via these. You can also have a virtual call centre on your desk. This service is one of the tools gaining popularity.
3. Free mobile application
A mobile application is the easiest way to be in touch with local customers. Everything can be provided to the customer via this application. SMS texting support is another way to engage a customer. You can even have a single number for this purpose.
5. Have a live chat with your customers
Having a live chat with your customer can help understand their issues and also help in providing the best customer service. Through this, an interaction can be possible anytime with the customer. One other advantage is that you can have customer feedback immediately.
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