Online customer reviews which get posted online describe the experience that each customer has had for your business. This is one of the things that the other customers check online and then approach the business to avail any service or to buy any product.
Benefits of having online reviews from customers:
- Good reviews always have an impact on your business. These help in making a decision to buy any product or service.
- The reviews also help in building customer trust which then helps in increasing business revenue.
- This trust makes customers spend more money.
What can negative online reviews do?
- One negative video can cut down at least 22% of customers.
- Even having no reviews is equal to having a negative review. People do not trust a business with no reviews.
How to have more and more positive customer reviews?
- Providing quality customer service can ensure the business gets positive reviews. After this, you can ask the customers the post reviews as some of the customers do not do so until asked.
- But, a customer review format or space for the customer to post the reviews or suggestions should be there.
- You can also ask the customer to visit the customer review section.
- Having a pre-defined template will save you time as well.
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