If you want to take a small business loan, you should have an Aadhaar with you. If you have applied for an Aadhaar and haven’ got the receipt or haven’t received it yet, then you can file a complaint.
The UIDAI Grievance Centre caters to the concerns and issues that residents may have in the process of enrollment, authentication, identity theft and so on. In order to contact the Grievance Centre:
- The concerned person must be an Indian Resident, who has applied for Aadhaar.
- He/she must have the enrollment number – This number is mentioned on the enrollment slip.
- It is necessary to understand that Aadhaar Card Complaints, need not be actual complaints – they could also be regular queries regarding Aadhaar.
The UIDAI has set up a Contact Centre that serves as a single point of contact for the organization. The existing channels of communications are:
- Voice (Toll-free helpline number) – 1800-300-1947
- Email – firstname.lastname@example.org
- File a complaint through the Grievance Centre link – https://resident.uidai.net.in/file-complaint and fill in the details to lodge a complaint.
Possible reasons for filing a complaint:
1. Aadhaar Card not received by individuals/delivered to incorrect recipients:
If a resident does not receive the Aadhaar letter, he/she should contact UIDAI Contact Centre with his/her Enrollment number.
2. Registered for Aadhaar but not received a receipt for the same/Lost enrollment ID and not
able to get Aadhaar number:
Step 1: The resident must send the information (given at the time of enrollment) in the following template by email to the UIDAI Helpdesk at email@example.com.
Step2: The resident must use the Enrolment ID sent by the Helpdesk to download e-Aadhaar by clicking ‘Get eAadhaar’ icon. The following is the link to the mentioned page:
Enrollment slip number with the date time stamp, name, pin code, and mobile number must be entered. Then, a one-time password will be sent to the registered mobile number which must be entered to download the eAadhaar. A printout of the same can be used by residents. The downloaded file will also be password protected – the password is a combination of the first four letters of your name and your year of birth.
3. Aadhaar Card Lost:
Residents can contact the Centre (through phone/letter/email) with the enrollment number and make a request for sending a second letter with the Aadhaar number. This may be a paid service. In case Aadhaar has been used to avail a service or benefit, the resident can contact the agency that offers the same, to obtain Aadhaar number.
4. Spelling mistakes/Demographic error in Aadhaar Card:
During enrollment, when data is entered, residents are expected to check the details and point out errors, if any, at this stage. Prior to finalization and printing of the Acknowledgment, one more chance is provided to make corrections. When both the opportunities are missed, the demographic correction may be carried out by visiting the Enrollment Centre within 48 hours of the time of enrolment carrying the relevant documents and enrollment slip.
5. Resident gets rejected by UIDAI/Delay in Receiving Aadhaar Number:
Not all enrolled citizens will get Aadhaar numbers; their enrollment can get rejected due to various reasons.
In such cases, the reason for rejection and steps to be taken post rejection will be communicated to the resident.
Also, based on individual cases, Aadhaar Card may:
Be under processing, or be in transit, or have been rejected. However, it takes a certain amount of processing time from the date of enrolment before the Aadhaar Card or UID gets generated. This time varies from location to location and can be, in the worst case, up to 8 weeks from the date of enrollment.
Role of the Registrar/Enrollment Agency in Aadhaar Card Complaint:
The Registrar/Enrollment Agency plays a vital role in providing grievance resolution for an individual’s Aadhaar Card Complaint.
The registrar can place a team to quickly address any matters requiring resolution that cannot be solved by the self-help portal. However, the same may be conveyed to the UIDAI Contact Centre.
Those queries/ grievances that require Registrar/Enrolment Agency’s support will be transferred to the Registrar appointed Nodal Officer through a web portal.
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